Dear Valued Collectors,
Thank you so much for your interest and support of Alex's work!
We have prepared this list of commonly asked questions and answers for those of you with issues regarding your orders. Please help me out by reading this page before sending me a note.
Thank you for your support of the Vision of Alex Grey and
the Mission of the Chapel of Sacred Mirrors!
Ken Jenkins, Studio Manager
"How much is shipping to Europe, Mexico, Australia, South America,
and Canada?"
Shipping
costs vary wildly from country to country, and need to be calculated on a per order basis in order to pass on the best rates possible.
We do not accept credit cards from non-US issuing
banks. However you are able to send funds via Paypal, or you may also mail an international money order, or bank cheque payable
in US funds to this address: Alex Grey Studio P.O.Box 20668 New York,
NY 10011
Please allow 4-6 weeks delivery time
for all non-USA orders.
"Does Alex really sign things?"
: - )
Yes he does! One item at a time! Click here and have a look.
"Do you have any other posters, not on your website, and are they available?"
What
you see on our website is what we have available at this time. You
cannot special order posters or poster sizes. Check back periodically
for new poster availability.
"Do you have any other sizes of apparel, not on your website?"
What you see on our website is what we have available. We do try to
offer as wide a variety as possible but if you do not see it on our
website we do not carry it at this time. All tank tops and skirts are
one size. Check back periodically for new size availability.
"How long do orders take to reach me and how can I track my order?"
We ask 2-3 weeks delivery time for all domestic orders. Orders are sent
via USPS Priority Mail and no tracking information is available.
"I can’t get my credit card to go through the system keeps telling me
"(27) The transaction resulted in an AVS mismatch. The address provided
does not match billing address of cardholder."
You're
having trouble with your credit card for one of two reasons ; 1) the
address you provided in the billing address section does not match the
one where the cards bills are sent or 2) you are using a card from a
non US card issuing bank. If this is the case you can make a payment
using paypal.
"The system says my transaction was declined but my card was charged anyway."
When
a transaction is declined, or never completed the credit card is
authorized, and the funds are held but never captured. So it may appear
for a short time that the funds have been taken from your account, but
since the transaction was declined, or never completed, they will be
released back to your account. You can double check with the bank to
verify this.
"Does Alex mind if people use his artwork for a tattoo?"
Alex
allows his works to be used as tattoos, and asks only that you send us
a picture of the work, along with the artist and collector information
so that we may post it on the website. You can check it out now for
some examples already in place. Please use the webmaster contact form to get things going.
"I want to use one of Alex's images on my business card, website, flyer, book cover, etc."
We are developing policies about use. Please read about them here.
CoSM hours, location, information:
All
merchandise is available at CoSM's gift shop.
CoSM is open Tuesday - Saturday from
11 a.m. until 6 p.m.
We're located at 540 W 27th st between 10th & 11th Ave (in
NYC ).
Please go to www.cosm.org or call 212-564-4253 for more information!
We
hope that we have answered most of your questions. If you still can't
find the answer that you need, send us a note by
clicking on our
signature below!
Thank you all for supporting the Vision of Alex Grey and the
Mission of the Chapel of Sacred Mirrors!
Ken Jenkins
Studio Manager
